Cancellation policy
Free cancellation up to 48 hours before pickup, with a full refund of the advance. Between 24 and 48 hours we retain 25% of the advance; between 6 and 24 hours, 50%; under 6 hours or a no-show, 100%. Approved refunds reach your original payment method within 5-7 business days.
How to cancel
Call or WhatsApp the number you booked on, and please do it there rather than by messaging the driver. A driver may be mid-trip and unable to pass it on, and until we have the cancellation the booking stays open and the car stays committed to you.
Why the notice periods exist
They are not arbitrary. Once a booking is confirmed we commit a specific car and a specific driver to your dates, and for an early departure we position that car the night before. A cancellation close to the trip means a driver who has turned down other work and, often, already travelled.
That is why the retained proportion rises as the trip approaches, and why 48 hours' notice costs you nothing at all.
Changes rather than cancellations
Moving a booking is usually easier than cancelling it, and we would rather do that. A change of date, time or route with reasonable notice is normally accommodated at no charge — tell us as early as you can and we will try.
Refunds
Approved refunds are returned to the original payment method. Payment gateway charges on a refund, and any third-party cost already incurred on your behalf, are not refundable.
If we cancel
We will first try to supply an alternative vehicle. If we cannot, any advance is returned in full. A cancellation by us is our failure, and you should not be out of pocket for it.
See also our terms and conditions.
Frequently asked questions
How do I cancel?
Call or WhatsApp the number you booked on. Please do not cancel by messaging the driver — he may not be able to pass it on in time, and the booking stays open until we have it.
What if my flight is cancelled or badly delayed?
Tell us as soon as you know. For airport pickups we track the flight and hold the booking against the actual arrival; if the flight is cancelled outright we will treat it as a circumstance rather than a late cancellation.
What if we need fewer or more passengers than booked?
Tell us before the day. Fewer is never a problem. More may mean a different vehicle, and if we cannot supply one at short notice we would rather say so than send a car that cannot carry you safely.
Can we shorten a multi-day booking once it has started?
Talk to us. The driver has committed the days and will have travelled to be with you, so a mid-trip reduction is not simply a pro-rata refund — but we will be reasonable and we will explain the arithmetic rather than assert it.
What if you cancel on us?
Any advance you have paid is returned in full, and we will do our best to arrange an alternative vehicle first. A cancellation by us is a failure on our part and it is not something you should be out of pocket for.